1. Who is responsible for this website?
Hlulo is an Enterprise Operations Platform. The website and Hlulo product are operated by Ntlakuso Technologies (Pty) Ltd, a South African company. For purposes of applicable South African privacy law, the operating company may act as the responsible party for personal information collected through this website.
2. Information we may collect
Depending on how you interact with the website, this may include:
- your name, company name and job role;
- business contact information such as your email address;
- information included in demo, sales or support enquiries;
- technical information such as browser, device and server-log data;
- information required to protect the website against misuse or security threats.
3. Why we use personal information
- to respond to enquiries and demo requests;
- to communicate about Hlulo products or requested information;
- to operate, secure and improve the website;
- to maintain business and security records;
- to comply with applicable legal or regulatory obligations.
4. South African privacy law
Where the Protection of Personal Information Act 4 of 2013 ("POPIA") applies, we intend to process personal information in accordance with applicable lawful-processing requirements, including purpose limitation, openness, information quality, security safeguards and data-subject participation.
5. Service providers
We may use technology and infrastructure providers to host, secure or operate the website and related services. Those providers may process limited technical or account information on our behalf where required to deliver their services. We do not sell personal information.
6. International processing
Some technology providers may operate infrastructure outside South Africa. Where personal information is transferred or processed across borders, we aim to use providers and safeguards appropriate to the nature of the information and applicable law.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain required business records, resolve disputes, protect our systems or comply with legal obligations.
8. Security
We use reasonable organisational and technical safeguards appropriate to the nature of the website and information processed. No internet service can guarantee absolute security, and users should avoid sending passwords or highly sensitive information through ordinary website enquiries or email.
9. Your choices and rights
Subject to applicable law, you may request access to personal information we hold about you, ask for inaccurate information to be corrected, object to certain processing, or request deletion where legally appropriate. We may need to verify your identity before processing a request.
10. Contact
Privacy enquiries can be submitted through the Hlulo Contact page. Where required, appropriate privacy or information-access contact details will be provided for formal requests.
11. Changes to this policy
We may update this policy as the Hlulo website, product, service providers or legal obligations change. The latest version will be published on this page with its updated date.